Terms of service

TERMS OF SERVICE
Last Updated: November 10, 2026

Welcome to zavelli. These Terms of Service govern access to https://zavelli.shop and purchases made through our online store, subject to mandatory consumer protection laws.

1. ELIGIBILITY

Customers must have the legal capacity to purchase products or appropriate permission from a parent or guardian.

Use of the website must comply with applicable laws.

2. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, photographs, prices, and availability information.

Minor appearance differences may arise from screen settings or ordinary manufacturing variations.

3. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An automated order confirmation acknowledges receipt but does not necessarily constitute final acceptance.

We may verify payment, inventory availability, and delivery eligibility before fulfilling an order.

If a paid order cannot be fulfilled, an appropriate refund will be issued.

4. PRICES AND PAYMENT

Product prices and applicable charges will be displayed before payment confirmation.

Customers must provide accurate billing information and use authorized payment methods.

Genuine pricing errors will be addressed in accordance with applicable consumer protection laws.

5. ORDER PROCESSING AND DELIVERY

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch. The processing period is additional to this transit estimate.

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

Please review the Shipping Policy before placing an order.

Mandatory consumer remedies for delayed or undelivered goods remain unaffected.

6. TAXES AND IMPORT CHARGES

Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.

Customers will not be required to pay additional import duties or delivery-related taxes beyond the total disclosed at checkout.

7. RETURNS AND REFUNDS

Eligible merchandise may be returned within 30 calendar days after delivery through our authorized free return service.

Approved refunds are issued to the original payment method and typically appear in the customer's account within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Please review our Return and Refund Policy for detailed procedures.

8. ACCEPTABLE USE

Customers must provide accurate contact, billing, payment, and delivery information.

Fraudulent transactions, unauthorized access, malicious software, and unlawful interference with website functions are prohibited.

9. INTELLECTUAL PROPERTY

Original website content, product photographs, images, graphics, designs, branding, and other protected materials belong to their respective rights holders.

Unauthorized commercial reproduction or redistribution is prohibited.

10. THIRD-PARTY SERVICES

Our store may use Shopify, authorized payment processors, fulfillment providers, shipping carriers, and customer support services.

Separate provider terms may apply without restricting mandatory consumer protections.

11. WEBSITE AVAILABILITY

We make reasonable efforts to maintain a functioning and secure website.

Temporary technical issues, maintenance, or service interruptions may occur.

12. LIABILITY

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or other rights or liabilities that cannot lawfully be excluded.

Additional limitations apply only to the extent permitted by applicable law.

13. GOVERNING LAW AND DISPUTES

Applicable governing law and jurisdiction depend on the verified legal identity and location of the actual contracting seller.

Mandatory consumer protections, including those available to UK customers, remain unaffected.

14. CHANGES TO THESE TERMS

We may revise these terms when business operations or legal requirements change.

Updates will not retroactively remove rights arising from completed purchases.

15. CUSTOMER SUPPORT

Store Name: zavelli
Official Website: https://zavelli.shop
Customer Service Email: mesnejder62@outlook.com

PUBLICATION CHECK: Add the actual contracting seller's verified legal name and authorized physical business address before publishing these terms.