FAQ

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

The order processing period is additional to the shipping transit estimate.

Actual arrival may vary depending on the delivery destination, customs procedures, carrier operations, adverse weather, and public holidays.

DO YOU OFFER FREE SHIPPING AND COVER IMPORT FEES?

Yes. Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For orders with merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

HOW CAN I GET MY ORDER TRACKING NUMBER?

Tracking information may become available after an order has been dispatched.

To request an available tracking number or shipment update, email mesnejder62@outlook.com with your order number.

Our customer support team will assist with available tracking details.

CAN I RETURN AN ITEM AND RECEIVE A REFUND?

Yes. Eligible merchandise may be returned within 30 calendar days after delivery.

Free return shipping is available through our authorized return procedure.

Approved refunds are issued to the original payment method and typically appear in your account within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Please email mesnejder62@outlook.com for return instructions.

Mandatory consumer rights remain unaffected.