Refund policy
RETURN AND REFUND POLICY
Last Updated: November 10, 2026
Thank you for shopping at zavelli. We are committed to offering clear and fair return and refund procedures for products purchased through https://zavelli.shop.
This policy explains our voluntary 30-day return service, free return shipping, refunds, exchanges, cancellations, and applicable consumer rights.
1. 30-DAY RETURN PERIOD
We offer a voluntary 30-calendar-day return period beginning on the date your merchandise is delivered.
For a change-of-mind return, the item should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include any original accessories, manuals, and packaging where reasonably possible.
These requirements do not limit your mandatory legal rights relating to defective, damaged, incorrectly described, or otherwise nonconforming goods.
2. FREE RETURN SHIPPING
Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.
To request a return, please contact mesnejder62@outlook.com with your order number, the items concerned, and a brief explanation of your request.
Our customer service team will provide an authorized return destination and a prepaid return shipping label or another suitable shipping arrangement at our expense.
Please do not send products to an unconfirmed address. The authorized return center may differ from the business correspondence address.
3. RETURN INSTRUCTIONS
Step 1: Email customer support within the applicable return period.
Step 2: Include your order number and the products you wish to return.
Step 3: Follow the authorized return instructions and use the prepaid return shipping arrangement provided.
Step 4: Keep proof of return shipment until the request is resolved.
4. DEFECTIVE, DAMAGED, OR INCORRECT MERCHANDISE
If your order is damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.
Provide your order number, an explanation of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Mandatory remedies will not be restricted by the ordinary conditions for change-of-mind returns.
5. REFUND PROCESSING
After receiving returned goods or sufficient evidence of their return, we will review the request and issue any approved refund to the original payment method.
Refunded funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment service provider.
We will observe all applicable statutory deadlines for issuing refunds. The estimated bank processing period does not extend those legal deadlines.
6. EXCHANGES
Exchanges depend on product availability. Please contact customer support before returning merchandise for an exchange.
If the requested replacement is unavailable, an eligible refund and separate purchase may be arranged.
7. ORDER CANCELLATIONS
If you wish to cancel an order, contact customer service promptly.
We will attempt cancellation before dispatch. If the order has already shipped, the applicable return procedure may be used.
Mandatory cancellation rights remain unaffected.
8. SHIPPING CHARGES AND IMPORT COSTS
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, applicable shipping fees will be disclosed before payment confirmation.
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total shown at checkout.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason. They generally have another 14 days after notification to return the goods.
Qualifying refunds, including standard outbound delivery costs where legally required, will be issued within statutory deadlines.
Certain statutory exceptions may apply to specific goods, including some personalized products and opened, sealed hygiene-sensitive items.
Our voluntary 30-day free return service does not reduce mandatory consumer rights.
10. CONTACT INFORMATION
Store Name: zavelli
Official Website: https://zavelli.shop
Customer Service Email: mesnejder62@outlook.com
Please obtain authorized return instructions before mailing merchandise.