Privacy policy

PRIVACY POLICY
Last Updated: November 10, 2026

This Privacy Policy describes how the zavelli online store collects, uses, shares, retains, and safeguards personal information when customers visit https://zavelli.shop, purchase merchandise, or contact customer service.

1. INFORMATION WE COLLECT

Depending on how you interact with our online store, we may collect:

- Names, email addresses, and telephone numbers.
- Billing addresses and delivery addresses.
- Order details, purchase histories, and transaction records.
- Customer account information where account functionality is available.
- Customer support messages, complaints, and return requests.
- IP addresses, device characteristics, browser information, and website usage data.

Complete payment card credentials are processed by authorized payment service providers. We receive transaction information necessary to administer purchases and refunds.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- Process orders and payments.
- Prepare merchandise and arrange shipping.
- Send purchase confirmations and delivery updates.
- Handle cancellations, exchanges, returns, and refunds.
- Respond to questions and resolve customer complaints.
- Detect fraud and protect website security.
- Improve website functionality and customer experiences.
- Send promotional communications where legally permitted.
- Comply with applicable tax, accounting, and legal obligations.

3. LEGAL BASES FOR PROCESSING

Where applicable data protection legislation requires a lawful basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND SIMILAR TECHNOLOGIES

Essential cookies may support shopping carts, secure checkout, website functionality, and customer preferences.

Optional analytics, advertising, or personalization technologies may be used if they are enabled on our website.

Where required by law, consent will be obtained before non-essential cookies or similar tracking technologies are activated.

Customers may manage available privacy choices through website controls or browser settings.

5. INFORMATION SHARING

We may share information necessary to operate our store with Shopify, authorized payment processors, fulfillment providers, shipping carriers, customer support vendors, fraud prevention services, and configured marketing or analytics providers.

Information may also be disclosed when required by applicable law.

6. SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process customer information to provide commerce services and for other purposes described in its applicable privacy notices.

Additional information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS

Personal information may be processed in countries outside the customer's country of residence.

Where required by applicable laws, appropriate safeguards will apply to international transfers.

8. INFORMATION SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, and loss.

No online service can guarantee absolute security.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill purchases, provide customer service, prevent fraud, resolve disputes, maintain legally required records, and meet applicable legal obligations.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

They may also object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

Reasonable identity verification may be required for certain privacy requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights where relevant state privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection legislation.

Eligible individuals may lodge complaints with the UK Information Commissioner's Office.

13. MARKETING COMMUNICATIONS

Customers may unsubscribe from promotional emails using the instructions included in those communications or by contacting customer service.

Necessary order-related communications may continue.

14. CHILDREN'S PRIVACY

Our store is not directed toward children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable laws.

15. CHANGES TO THIS POLICY

We may update this policy when our business operations, technologies, service providers, or legal obligations change.

Revised versions will be published on our website.

16. PRIVACY CONTACT

Store Name: zavelli
Official Website: https://zavelli.shop
Customer Service Email: mesnejder62@outlook.com

PUBLICATION CHECK: Before publishing, identify the actual data controller using its verified legal name and authorized business address. Confirm that this policy accurately reflects the store's actual cookies, tracking technologies, marketing tools, service providers, international data transfers, retention practices, and information-sharing arrangements.