Shipping policy
SHIPPING POLICY
Last Updated: November 10, 2026
Thank you for shopping at zavelli. This Shipping Policy describes our order processing schedule, estimated delivery periods, shipping charges, tracking assistance, and procedures for delayed or missing parcels.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing may include payment verification, product preparation, packaging, and handover to a shipping carrier.
2. ESTIMATED SHIPPING TRANSIT
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the shipping transit estimate.
Delivery dates are estimates rather than guaranteed arrival dates. Customs procedures, carrier interruptions, severe weather, public holidays, and other circumstances may affect arrival.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available delivery destinations will be displayed during checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.
No undisclosed shipping charges will be added after checkout.
5. CUSTOMS, DUTIES, AND TAXES
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where necessary, the seller will arrange or cover these costs.
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
6. ORDER TRACKING
Tracking details may become available after an order has been dispatched.
To request an available tracking number or shipment update, email mesnejder62@outlook.com with your order number and the email address used at checkout.
Our customer support team will assist with available tracking information.
7. DELIVERY DELAYS
Customs inspections, carrier interruptions, adverse weather, public holidays, or incorrect shipping information may cause delays.
If your package is overdue, please contact customer service.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory consumer remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost in transit, email mesnejder62@outlook.com with your order details.
We will investigate with the carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer protection laws.
9. DELIVERY ADDRESS CORRECTIONS
Please verify your shipping address before completing checkout.
Contact customer service promptly if a correction is needed. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping charges will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING SUPPORT
Store Name: zavelli
Official Website: https://zavelli.shop
Customer Service Email: mesnejder62@outlook.com