Frequently Asked Questions (FAQ)
How long does the delivery take?
Our delivery times are usually 2-4 working days.
Do you ship into foreign countries?
Yes, we deliver Europe-wide.
How much are the shipping costs?
We offer free shipping within Germany for orders with a value of 50€ or more. For orders under 50€, the shipping cost is 4.95€. For international orders within Europe, the shipping cost is 9.95€.
Which payment methods do you accept?
We accept various payment methods including credit card, PayPal, Apple Pay and Google Pay.
Do you offer a return policy?
Yes, we offer a 14 day return policy. You can return your order within 14 days of receipt.
How can I arrange a return?
To initiate a return, please contact our customer service at info@zavelli.shop and follow the return instructions.
What kind of jewelry do you sell?
We sell high-quality jewelry made of genuine 925 silver.
Can I change or cancel my order?
Order changes or cancellations are only possible before the order has been shipped. Please contact us as soon as possible at info@zavelli.shop if you wish to make a change or cancellation.
How can I track the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number that you can use to track the status of your delivery online.
What happens if my delivery is delayed?
If delays occur, please contact our customer service at info@zavelli.shop and we will take care of your request immediately.
How can I contact customer service?
- Our customer service is available at info@zavelli.shop. We will answer your requests as quickly as possible.